Shipping Policy

Neurabuds LLC SH DIGITAL

1. Order Processing Time

All orders placed on https://neurabuds.com are processed within 1 to 3 business days .

During peak periods (sales, holidays), processing time may extend slightly.
Orders are not processed on weekends or public holidays.

If we experience high demand or a stock shortage, we will notify you by email.

2. Shipping Times

Shipping times vary depending on the destination and logistics partners.

Typical estimated delivery times:

  • United States: 5–12 business days

  • Europe: 7–15 business days

  • Canada: 7–15 business days

  • Australia & New Zealand: 7–15 business days

  • Rest of the world: 10–20 business days

These are average estimates and may vary depending on customs, carriers, weather, or peak traffic periods.

3. Shipping Fees

Shipping fees are shown at checkout and may depend on:

  • destination country

  • product weight

  • available promotions

Free shipping may be offered during special periods.

4. Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number .

Tracking updates may take 24–72 hours to appear online depending on the carrier.

If you did not receive a tracking number within 5 business days, please contact us at:
📩 contact@neurabuds.com

5. Incorrect or Incomplete Address

Customers are responsible for providing a correct and complete delivery address.

Neurabuds LLC SH DIGITAL is not responsible for packages lost or returned due to incorrect addresses entered during checkout.

If a package is returned to us due to an incorrect address, we may re-ship it at the customer's expense.

6. Customs, Duties & Taxes

International orders may be subject to customs or import fees depending on the destination country.

These fees are:
✔ not included in the product price
✔ not included in the shipping fee
✔ entirely the responsibility of the customer

Delays caused by customs inspections are outside our control.

7. Lost, Delayed, or Stolen Packages

If tracking shows the package as delivered but you did not receive it:
Please check with neighbors, building staff, or your local post office.

If the package is confirmed lost by the carrier, contact us at:
📩 contact@neurabuds.com

We will assist you in filing a claim and offer a solution (replacement or store credit) depending on the situation.

Neurabuds is not responsible for packages stolen after delivery.

8. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • photos of the damaged product

  • photos of the packaging

  • your order number

We will provide a replacement or refund depending on the severity of the damage.

9. Order Changes or Cancellations

Changes or cancellations are possible only before the order is shipped .

Once an order is dispatched, no modifications can be made.
If you need help, email us immediately at contact@neurabuds.com .

10. Delivery Delays

Delivery times are estimates. Delays may occur due to:

  • customs

  • weather

  • logistics congestion

  • flight cancellations

  • force majeure events

Delays alone do not qualify for refunds.

11. Contact Information

For any questions about shipping, please contact:
📩 contact@neurabuds.com